Frequestly Asked Question

Shipping and Delivery

WHAT TYPE OF PACKAGING DO YOU USE?

Tapestries, paintings, and art works are rolled with thick paper to protect against dust before being packaged in corrugated triangular shipping containers. Framed items are covered securely and placed in adjustable corrugated inserts that lock the frame in position.

WHEN WILL MY ART ARRIVE?

You can estimate your art’s arrival by adding the processing and transit times. We typically process in-stock tapestries, art works and painting within 24 hours, and framed items within 5-7 business days.

HOW DO I TRACK MY ORDER?

You can quickly check the status of a current order with your order number and email address. As soon as your order is shipped, we’ll send you a confirmation email that includes a tracking number.

HOW MUCH WILL SHIPPING COST?

Shipping fees vary based on the quantity and type of item you’ve ordered. See our shipping rates chart to estimate your charges.

IS MY PACKAGE INSURED?

Ralcimfineart guarantees your satisfaction and we will give you a refund or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Support.

WHAT HAPPENS IF ONLY A PORTION OF MY ORDER IS AVAILABLE FOR IMMEDIATE SHIPMENT?

In order to offer you the lowest shipping rates, we combine similar items in one shipment subject to the processing times of all items in the shipment. If an unexpected delay should occur that prevents available items on your order from shipping when expected, you may specifically request that the available items be shipped separately. This will not affect your shipping charges, but you must contact our customer support team directly to notify us of your preference.

Returns

WHAT IS YOUR RETURN POLICY?

Expedite Returns

We are committed to quality products and your satisfaction is 100% guaranteed. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded.

If your order arrives in less than satisfactory condition we offer a hassle-free Product Return option to speed replacement. Here’s how:

  1. Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
  2. Attach your photos to an email and send them to info@ralcim.co.uk. Please include your order number, shipping ID or item number, a brief description of the reason for the return, and whether you’d like a replacement or a refund.
  3. You will receive an email within 24-48 hours confirming that your item return is being processed.
  4. If your product return is confirmed, you do not need to mail back your order. We will process the refund or replacement based on your order

Ordering

HOW DO I PLACE AN ORDER?

Add the product(s) you wish to order in your shopping cart by clicking on the “Add to Cart” button located next to the product image. When you’re ready to complete your order, click “Continue Checkout” from within your cart and follow the instructions. You may also complete your order by calling our customer support team.

1. WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept all major credit cards, including Visa, Mastercard. We also accept PayPal, PayPal Credit, checks and money orders.

CAN I CANCEL MY ORDER?

To cancel an order that has not yet shipped, have your order number available and contact our Customer Support Team or by emailing us at info@ralcim.co.uk. We are unable to process cancellations for items that have already shipped. Please visit our returns page or contact us for alternate options.

We are unable to add additional items to existing orders or substitute individual items. You will need to cancel your existing order and place a new one.

WHEN WILL MY CREDIT CARD BE BILLED?

Prior to shipping, we have only received a pending pre-authorization request from your financial institution. When we request an authorization for your purchase, your financial institution may place a hold on your account for the amount of that pre-authorization request. While your financial institution may place a hold on the pre-authorized amount, your account will only be charged for the actual transaction amount when the first item on the order is shipped. Any pending refunds will process when all items have shipped.

Most financial institutions will remove a pre-authorization hold from your account when the actual transaction amount is debited from your account or 3-5 business days after the pre-authorization request, whichever occurs sooner. Since policies vary between different financial institutions, we recommend that you contact your financial institution with any further questions about a pre-authorization

HOW DO I FIND A SPECIFIC ITEM FROM YOUR CATALOG?

Enter the exact name of the artwork, painting, tapestry or the catalog item number into the search box that appears at the top of each page.

DOES THE IMAGE ON YOUR SITE ACCURATELY REPRESENT WHAT I WILL BE SENT?

We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate, or prints may vary. If you are not satisfied with the product you receive, you may return it within 30 days for a refund.

HOW ACCURATE ARE THE ITEM DIMENSIONS LISTED ON YOUR WEB PAGES?

Ralcimfineart verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly up to (1½”). If you are not satisfied with the product you receive, you may return it within 30 days for a refund.

International Orders

DO YOU SHIP INTERNATIONALLY?

We will gladly express ship items to most international destinations. To set up express shipping, please call our customer support team to discuss express shipping options and pricing with you.

DELIVERY

Delivery times vary depending on your location. Orders are usually sent on the next business day. We make every effort to deliver goods within the estimated timescales set out on our Site; however delays are occasionally inevitable due to unforeseen factors.

You will receive an email or phone call a day after your order has been sent containing the parcel number and a link to receive the parcel.

Items must be signed for as they cannot be left unattended. If nobody is there to sign for the parcel, a calling card should be left and you will need to go to the local Post Office to collect the goods. It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter a wrong address, we are not obliged to re-send the order to the correct address at our expense.

NON ARRIVAL OF ITEM

It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived, we will lodge enquiries with our delivery partners to ensure delivery occurs as soon as possible.

Please note that if an item has been lost in transit, we will not despatch a replacement item until we have resolved the problem. Replacement items will be dispatched according to our discretion.

WHAT ABOUT DUTIES AND TAXES?

You may be required to pay duties and taxes to claim your package, depending on your local customs office. Ralcimfineart has no control over this, and has no way of determining the total cost of duties and taxes. We encourage you to contact your local postal service or customs bureau for more specific information.

DO YOU SHIP TO COUNTRIES TO WHICH THE CARRIER DOES NOT OFFER SHIPPING INSURANCE?

Yes. We will ship your order (at your own risk) if we receive payment in UK currency using an international money order in advance.